Privacy Policy
ARLI GEEKS Privacy Policy
Privacy Policy – Australia
Last updated: 30 August 2026
1. About This Privacy Policy
ARLI GEEKS Pty Ltd (ARLI GEEKS, we, us or our) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:
- visit our websites;
- contact or communicate with us;
- request support or professional services;
- use our customer or support portals;
- purchase products or services;
- engage us for managed services, assessments or projects;
- apply for employment; or
- otherwise interact with ARLI GEEKS.
This Policy applies to ARLI GEEKS and our service brands, including Techixite, Netixite, Cloudixite, Guardixite, Appixite, Agentixite, Webixite, Leadixite and Compixite.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable. ARLI GEEKS currently operates primarily in Australia. As our operations expand into other regions, additional regional privacy notices or requirements may apply.
2. Personal Information We Collect
The information we collect depends on how you interact with us and may include:
- your name, business name, job title and contact details;
- account, portal and authentication information;
- enquiries, correspondence and communication history;
- support tickets, service records and consultation notes;
- billing, order, invoice and transaction information;
- information relating to products, licences, subscriptions and services you purchase;
- device, system, configuration and diagnostic information;
- logs, screenshots, technical records and service documentation;
- IP address, browser type, device type and website usage information;
- marketing preferences and consent records;
- supplier, contractor or business contact information; and
- information provided when applying for employment with us.
We only collect information that is reasonably necessary for our business activities, service delivery or legal obligations.
3. Sensitive and Health Information
Sensitive information receives additional protection under Australian privacy law and may include health information, biometric information, racial or ethnic origin, religious beliefs and other information defined as sensitive under applicable law. ARLI GEEKS does not generally seek to collect sensitive or health information directly.
However, because we provide technology services to customers in industries including healthcare, dental practices, medical centres, private practitioners and aged care, our authorised personnel may occasionally encounter health or other sensitive information while performing approved technical work.
This may occur during activities such as:
- IT support and troubleshooting;
- cloud and infrastructure administration;
- cyber security services;
- backup and recovery;
- server or virtualisation support;
- system migrations;
- application support;
- network support;
- managed services; or
- other authorised technical activities.
Where this occurs, access is limited to what is reasonably necessary for the approved work and the information is not used for unrelated purposes.
Please do not send unnecessary health information, passwords, payment card details or other sensitive information through email or support tickets.
4. How We Collect Personal Information
We may collect personal information:
- directly from you through our websites, online forms, email, telephone or meetings;
- through customer accounts, support portals and service management systems;
- when delivering remote or onsite services;
- when you purchase products, licences or services;
- from your employer, organisation or authorised representative;
- from suppliers, vendors, business partners or service providers;
- automatically through websites, cookies and similar technologies; and
- from publicly available sources where appropriate and lawful.
Where practical and lawful, you may interact with us anonymously or using a pseudonym. However, we may need to identify you where this is necessary to provide services, process orders, manage accounts, provide support or meet security or legal requirements.
5. How We Use Personal Information
We may use personal information to:
- respond to enquiries and service requests;
- provide IT, cloud, networking, cyber security, application, digital and technology services;
- deliver managed services, assessments and projects;
- provide remote and onsite support;
- create and manage customer accounts and portals;
- process orders, subscriptions, licences, invoices and payments;
- administer customer systems and approved technology environments;
- provide service notifications and security communications;
- manage support tickets and service history;
- manage renewals and subscriptions;
- improve our services, websites and customer experience;
- detect, prevent and investigate fraud, misuse or security incidents;
- manage suppliers, contractors and business relationships;
- assess employment applications;
- comply with legal, regulatory, accounting and contractual requirements;
- establish, exercise or defend legal rights; and
- conduct marketing where permitted by law.
We do not use personal information for unrelated purposes unless you have consented or the use is otherwise authorised or required by law.
6. Access to Customer Systems and Information
ARLI GEEKS provides technology services to businesses across a range of industries.
When providing authorised services, our personnel may require access to customer systems that contain personal, confidential or sensitive information.
Where ARLI GEEKS accesses customer information:
- access is limited to what is reasonably required to perform the authorised service;
- information is accessed only for the agreed service purpose;
- we do not use customer information for unrelated purposes;
- reasonable security and access controls are applied;
- access may be logged or monitored where appropriate; and
- information is handled in accordance with applicable law, customer instructions and contractual obligations.
Customers remain responsible for ensuring they have the necessary authority to provide ARLI GEEKS with access to information contained within their systems.
7. Sharing and Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information where reasonably necessary to operate our business or provide services, including to:
- cloud hosting and data centre providers;
- software and technology vendors;
- telecommunications providers;
- CRM, support and service management platforms;
- payment and ecommerce providers;
- security and monitoring providers;
- subcontractors or specialist service providers assisting with authorised work;
- accountants, lawyers, auditors, insurers and professional advisers;
- government agencies, regulators, courts or law enforcement where authorised or required by law; and
- parties involved in a proposed or completed business sale, merger, restructure or transfer.
We seek to disclose only the information reasonably required for the relevant purpose.
8. Overseas Service Providers
ARLI GEEKS primarily operates in Australia. However, some cloud, software, communications, payment, security and technology providers we use may operate or process information outside Australia.
As a result, personal information may in some circumstances be disclosed to overseas recipients.
Where an overseas disclosure occurs, we take reasonable steps required under applicable Australian privacy law in relation to the protection of that information. The countries involved may vary depending on the technology provider or service being used. Where practicable and required, we will identify likely overseas locations in this Privacy Policy, an applicable privacy notice or relevant service documentation.
9. Online Store and Payments
ARLI GEEKS and Compixite may provide products, hardware, software, licences and other goods or services through online purchasing channels.
Payments may be processed through third-party payment providers.
We do not intentionally store full payment card numbers or card security codes where payments are processed by an authorised payment provider. You should never send full payment card details, passwords or security codes through email, support tickets, SMS or other unsecured communication channels.
10. Cookies and Website Analytics
Our websites may use cookies and similar technologies to:
- provide website functionality;
- remember preferences;
- understand how visitors use our websites;
- measure website performance;
- improve our services and customer experience; and
- support marketing or advertising activities where applicable.
You can manage cookies through your browser settings and, where available, through website consent controls. Disabling certain cookies may affect website functionality.
11. Marketing Communications
We may send information about ARLI GEEKS products, services, updates, events or offers where permitted by law.
You can opt out of marketing communications at any time by:
- using the unsubscribe link provided in the communication; or
- contacting us directly.
Opting out of marketing does not prevent us from sending necessary service, account, billing, security, order or transactional communications.
12. AI and Automated Tools
ARLI GEEKS may use artificial intelligence and automation tools to support service delivery, productivity, analysis, customer support, cyber security, business operations and internal processes.
Where personal information is processed using AI or automated tools, it remains subject to this Privacy Policy and applicable privacy requirements. We seek to use AI and automation responsibly and apply appropriate human oversight where required. Where ARLI GEEKS provides AI or automation services to customers through Agentixite or another service, the handling of customer information may also be governed by the applicable service scope, proposal, agreement and customer instructions.
Where applicable law requires additional disclosure regarding automated decisions involving personal information, we will update this Policy accordingly.
13. Security of Personal Information
We take reasonable technical, organisational and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the systems and services involved, these measures may include:
- access controls and role-based permissions;
- multi-factor authentication;
- encryption and secure communications;
- security monitoring;
- secure system configuration;
- logging and auditing;
- backup and recovery controls;
- staff security awareness;
- internal procedures; and
- appropriate controls around suppliers and service providers.
No electronic system, network or method of transmission can be guaranteed to be completely secure.
If you believe an ARLI GEEKS account or personal information may have been compromised, please contact us promptly.
14. Data Retention
We retain personal information only for as long as reasonably necessary for:
- providing products or services;
- maintaining business and service records;
- customer support and account administration;
- security and fraud prevention;
- accounting and taxation requirements;
- contractual requirements; or
- other legal obligations.
Retention periods vary depending on the type of information and services involved.
When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy or de-identify it where appropriate and permitted by law. Information contained in system backups may remain for a limited period until those backups are overwritten or securely retired.
15. Data Breaches
If we become aware of a suspected or actual data breach, we will take reasonable steps to:
- contain the incident;
- investigate what occurred;
- assess the potential impact;
- take appropriate remediation measures; and
- reduce the likelihood of recurrence.
Where the Notifiable Data Breaches Scheme or another applicable law requires notification, we will notify affected individuals and the Office of the Australian Information Commissioner or other relevant authorities as required.
16. Access to and Correction of Personal Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding to a request. In some circumstances, applicable law may permit or require us to refuse access or correction. Where required, we will explain the reason for the decision and any available options. To request access or correction, contact us using the details below.
17. Privacy Complaints
If you believe ARLI GEEKS has not handled your personal information appropriately, please contact us.
We will:
- acknowledge your complaint as soon as reasonably practicable;
- review the circumstances;
- request additional information if required; and
- aim to provide a response within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another applicable privacy regulator.
18. Contacting Us About Privacy
For privacy enquiries, access or correction requests, or privacy complaints, contact:
ARLI GEEKS Pty Ltd
Email: info@arligeeks.com
Phone: 1300 59 00 55
Postal Address: Level 5, Nexus Building, 4 Columbia Court, Norwest NSW 2153 Australia
We may need to verify your identity before providing access to personal information or completing certain privacy requests.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- products and services;
- technology;
- legal or regulatory requirements; or
- privacy and security practices.
The latest version will be published on the ARLI GEEKS website with the updated date shown at the top of this Policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, or would like to make a privacy complaint, please contact us using the details below.
Email: info@arligeeks.com
Phone: 1300 59 00 55
Postal address:
ARLI GEEKS
L5, Nexus Building
4 Columbia Court
Norwest NSW 2153
Australia
We will acknowledge your enquiry or complaint as soon as reasonably practicable and aim to respond within a reasonable timeframe. If your concern is complex, we may need additional time, but we will keep you informed of our progress.
Contact us today for a professional consultation.