Privacy Policy
ARLI GEEKS Privacy Policy
At ARLI GEEKS Pty Ltd, including our related brands and service divisions, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our websites, use our services, contact us, request support, book consultations, access customer portals, or purchase products through our online shop. This Privacy Policy applies to ARLI GEEKS and its brands, including Techixite, Netixite, Guardixite, Cloudixite, Agentixite, Appixite, Webixite, Leadixite, Compixite, and any future ARLI GEEKS service area. We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other privacy laws that apply to us.
Information We Collect
The information we collect depends on how you interact with us. This may include:
- contact and identity details, such as your name, business name, job title, email address, and phone number;
- account and profile information, such as login details, authentication records, account settings, and communication history;
- billing and transaction information, such as order details, invoices, billing address, payment status, payment method, card type, and last four digits of a card;
- support and technical information, such as support tickets, emails, call notes, screenshots, diagnostic data, system details, configuration notes, logs, and remote or onsite service records;
- device and usage data, such as IP address, browser type, operating system, pages viewed, links clicked, session activity, error logs, and general website or portal usage;
- marketing and communication preferences, such as newsletter subscriptions, event registrations, consent records, and opt-out choices.
We do not store full payment card numbers or CVV codes. Card payments are handled by third-party payment processors.
How We Use Your Information
We may use personal information to:
- provide, configure, manage, and support our services;
- respond to enquiries, support requests, bookings, consultations, and service tickets;
- create and manage customer accounts, portals, profiles, and service records;
- process payments, invoices, renewals, orders, and account balances;
- deliver remote and onsite support, managed services, consulting, projects, ecommerce orders, and related services;
- monitor, maintain, improve, and secure the systems, websites, portals, and services we provide or administer;
- send service-related communications, such as ticket updates, security notices, service changes, policy updates, and account notifications;
- send marketing communications where permitted by law, including where we have consent or another lawful basis to contact you;
- comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, investigate misuse, and respond to security incidents.
Our marketing emails and messages will include a clear way to unsubscribe where required. We will action unsubscribe requests within the timeframe required by law.
Sharing and Disclosure
We do not sell personal information. We may share personal information where necessary to operate our business, deliver services, comply with the law, or where you have authorised us to do so.
This may include sharing information with:
- service providers and vendors, such as cloud hosting providers, data centres, payment processors, communication tools, support platforms, CRM systems, and software providers;
- subcontractors and business partners who assist with service delivery;
- professional advisers, such as lawyers, accountants, auditors, and insurers;
- regulators, government authorities, courts, or law enforcement where required or authorised by law;
- potential buyers, investors, or advisers in connection with a proposed or actual business sale, restructure, merger, or acquisition.
Some service providers may store or access information outside Australia. Where practical, overseas recipients may be located in countries such as the United States, the European Economic Area, the United Kingdom, Canada, New Zealand, Singapore, or other countries where our service providers, software vendors, cloud providers, support tools, payment processors, or business partners operate. Where information is disclosed overseas, we take reasonable steps to ensure appropriate privacy and security protections are in place.
Data Security and Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, business records, legal obligations, accounting requirements, dispute management, security, and service history. When personal information is no longer required, we will take reasonable steps to delete, de-identify, anonymise, or restrict it, unless we are required or permitted by law to retain it. We use technical, organisational, and physical safeguards to help protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These safeguards may include access controls, secure configurations, staff training, encryption, secure protocols, and role-based access. No system can be guaranteed to be completely secure. If you believe your account or information has been compromised, please contact us immediately.
Data Breaches
If we become aware of a suspected or actual data breach involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and respond to it. Where required by the Privacy Act 1988 (Cth), the Notifiable Data Breaches Scheme, or any other applicable law, we will notify affected individuals, regulators, or other required parties.
Cookies and Tracking Technologies
Our websites and online services may use cookies and similar technologies to help them function properly, improve user experience, understand website usage, and support marketing activities.
We may use:
- strictly necessary cookies;
- performance and analytics cookies;
- functionality cookies;
- advertising or remarketing cookies, where used.
You can usually manage or disable cookies through your browser settings. Some website or portal features may not work properly if cookies are disabled. Where we use a cookie banner or preferences centre, you can use it to review or update your cookie choices.
Payment Card Information
We do not store full payment card numbers or CVV codes. Card payments are processed by third-party payment processors. Customers must not send full card numbers, CVV codes, or sensitive payment authentication data to us by email, chat, support ticket, SMS, or other insecure method. Where PCI DSS applies, compliance depends on the payment processor, payment systems, business processes, and technical controls used. We do not guarantee PCI DSS compliance for a customer’s systems unless this is expressly included in an approved written scope of work.
International Privacy, GDPR and UK GDPR
If the GDPR, UK GDPR, or similar privacy laws apply to our handling of your personal information, additional rights and obligations may apply. Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to processing, request data portability, withdraw consent, and lodge a complaint with a relevant data protection authority. Where we transfer personal information outside the European Economic Area or United Kingdom, we will use an appropriate transfer mechanism where required, such as Standard Contractual Clauses or another lawful mechanism. Where required, we may provide additional privacy notices, data processing terms, or contractual terms for customers located in the European Economic Area, United Kingdom, or other regulated jurisdictions.
HIPAA and Protected Health Information
ARLI GEEKS does not agree to handle protected health information under HIPAA or act as a HIPAA business associate unless this is expressly agreed in a separate signed Business Associate Agreement. Customers must notify ARLI GEEKS before providing protected health information or requesting services that may involve protected health information. If HIPAA applies, additional contractual, technical, administrative, and security requirements may apply before services can be provided.
Your Rights and Choices
Subject to applicable laws, you may request to:
- access personal information we hold about you;
- correct inaccurate, incomplete, or outdated personal information;
- request deletion or de-identification where available;
- update marketing preferences or unsubscribe from marketing communications;
- deal with us anonymously or using a pseudonym where lawful and practical;
- make a privacy complaint.
We may need to verify your identity before responding to certain requests.
Contacting Us About Privacy
If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, or would like to make a privacy complaint, please contact us using the details below.
Email: info@alirgeeks.com
Phone: 1300 59 00 55
Postal address:
ARLI GEEKS
L5, Nexus Building
4 Columbia Court
Norwest NSW 2153
Australia
We will acknowledge your enquiry or complaint as soon as reasonably practicable and aim to respond within a reasonable timeframe. If your concern is complex, we may need additional time, but we will keep you informed of our progress.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or privacy practices. When we make material changes, we will post the updated Policy on this page and update the “Last updated” date below. For significant changes, we may also take additional steps to bring them to your attention, such as displaying a notice on our website or contacting you directly where appropriate. We encourage you to review this Policy periodically so that you stay informed about how we handle your personal information.
Last updated: 30/06/2026