For families, seniors and anyone who'd like tech explained kindly. We help with scams and viruses, new phones and tablets, email, photos and home devices. We go at your pace, and no question is too small.
We take our time and never rush you Written notes you can keep Remote help for parents, with their permission
Tech Worries We Can Help With
Technology should make life easier, not harder. Here are common things we help families and seniors with.
Scam Calls and Emails
A message that looks wrong, a pop-up warning, or worry that you've been scammed.
A New Phone or Tablet
Setting it up, signing in, and moving photos, contacts and apps across.
Email Not Working
Missing emails, a forgotten password, or messages ending up in junk.
Learning at Your Own Pace
Patient one-on-one help with email, photos and staying safe online.
Printers, TVs and Wi-Fi
A printer that won't print, a smart TV to set up, or Wi-Fi black spots.
Helping Parents From Afar
Family who'd like someone patient to help a parent, with their permission.
Friendly Help, Step by Step
We explain things in plain language, show you each step and answer as many questions as you like. Whether it's a scam worry, a new device or email that has stopped working, we tell you what we can do and the price before we start. We can leave written notes you can keep.
Patient Technology Guidance: One-on-one help with email, photos and staying safe online, at your pace. Cybersecurity, Virus & Scam Help: Harmful software removed, and help securing your email and accounts after a scam. Device Setup & Configuration: New phones, tablets, computers, printers and smart TVs set up and connected. Email & Software Help: Email that won't send or sync, password problems and programs that won't open.
Home IT Support: Computer repairs, home Wi-Fi and help with any device, with clear prices first.Patient, Honest and Clear
- We never rush you, and no question is too small.
- You see the price before any work starts, with no surprises.
- Remote sessions only start with your permission, and you watch every step.
- Honest repair-or-replace advice, even when the fix is simple.
Situations We Can Help With
These are illustrative examples of how we work, not real customer stories.
After a Suspicious Phone Call
Someone might get a call from a person claiming to be from a well-known company and let them onto the computer. We would check the computer, remove anything harmful and help secure their email and accounts. If money or bank details are involved, we'd urge them to contact their bank straight away.
Moving to a New Phone
A grandparent might get a new phone and worry about losing family photos and contacts. We would move their photos, contacts and apps across, check that backups are in place, and go through the basics at their pace, with written notes to keep.
Helping a Parent From a Distance
An adult child living interstate might find their parent's email has stopped working. With the parent's permission, we would connect in a secure remote session while they watch, sort out the email, and explain what we did so the family knows what changed.
Not Sure Where You Fit?
Every situation is a little different. Tell us what's going on and we'll suggest a sensible next step, with the price first.
Friendly Help, Wherever You Are
We help remotely wherever we can, and arrange on-site help when the work needs hands-on assistance.
Remote Help
Many problems can be fixed in a secure remote session. We guide you to start it and talk you through each step, and you can watch everything we do. It only starts with your permission, and you can end it at any time. Remote help is available Australia-wide.
On-Site Help
Where possible, we provide assistance remotely to help you get support efficiently and reduce unnecessary delays. If the work requires hands-on assistance and cannot be completed remotely, we can arrange an on-site technician, subject to availability and your location being within our on-site service area. Our on-site service area covers Greater Western Sydney.
What Happens After You Contact Us
Here's what to expect when you get in touch. Online chat and booking are coming soon, so for now please call or send an enquiry.
3. We Help, Step by Step
We fix the problem at your pace and explain what we're doing as we go.
Family Tech Help Questions
Quick answers about patient help, scams, discounts and helping family from afar.
Never. We go at your pace, show you each step and leave written notes if you want them. Ask as many questions as you like.
Yes. We check your computer, remove anything harmful and help secure your email and accounts. If money is involved, contact your bank straight away as well.
Yes. Pensioners and seniors card holders get 10% off labour on Home IT. Just mention your card when you get in touch. See our prices for current Home IT rates.
Yes. With their permission, we can connect remotely and help with many problems while they watch. Call 1300 59 00 55, 7 days, 7am–10pm, email info@arligeeks.com or send an enquiry to arrange a time.
Ready to Get Started?
Choose the easiest way for you. We'll take it from there.
