ARLI GEEKS Terms & Conditions

Terms & Conditions

1. General Terms & Conditions

These Terms & Conditions apply to the ARLI GEEKS website at www.arligeeks.com, any related websites, sub-sites, portals, online services, and all services provided by ARLI GEEKS Pty Ltd ABN 87 658 693 442 and its related brands, divisions, service lines, and trading names.

In these Terms:

ARLI GEEKS, we, us, and our means ARLI GEEKS Pty Ltd and, where relevant, its related brands and service divisions. Customer, you, and your means the person, business, organisation, or authorised representative accessing our website, requesting a quote, placing an order, booking a service, approving work, using a service, or paying for a service.

Services means any service provided by ARLI GEEKS or its brands, including on-demand support, managed services, project work, consulting, ecommerce, hardware supply, software supply, subscriptions, remote services, onsite services, and any future services. By accessing our website, contacting us, creating an account, placing an order, approving a quote, booking a service, using a service, or paying for a service, you agree to these Terms. If you do not agree to these Terms, you must not use our website, place an order, request a service, or use any ARLI GEEKS service.

1.1. How These Terms Apply

These Terms are intended to be read together with any quote, proposal, order confirmation, statement of work, service schedule, managed services agreement, project agreement, or written agreement we provide to you.

If there is any inconsistency, the following order will generally apply:

signed written agreement;
approved quote, proposal, statement of work, or service schedule;
service-specific terms in these Terms;
general terms in these Terms;
information shown on the website.

The more specific document will apply to the relevant service or order, unless stated otherwise.

1.2. Our Brands and Service Areas

ARLI GEEKS may provide services under different brands or service divisions, including but not limited to:

Techixite: IT support, Managed IT, RemoteFix, OnsiteFix, Device support, Microsoft 365 support, and IT projects

Netixite: Networks, Wi-Fi, Connectivity, IP Telephony, Cabling support, Managed Networks, and Network projects

Cloudixite: Cloud, server infrastructure, virtualisation, backup infrastructure, cloud migration, and cloud projects

Agentixite: AI, automation, AI agents, workflows, integrations, process automation, and AI and automation projects

Appixite: Application Development, Business Systems and related projects

Guardixite: Cybersecurity, firewall management and firewall security policies, IPS, IDS, threat protection and prevention, endpoint security, email security, identity and access security, VPN and remote access security, security hardening, security assessments, managed security, security-related services, and security-related projects

Webixite: Website Design and Development, E-commerce and related projects

Leadixite: Digital Marketing and Lead Generation and related projects

Compixite: Online Shop for Hardware, Software, Licences, Subscriptions, and related online orders and related projects

ARLI GEEKS may add, remove, rename, combine, separate, or update brands and service areas from time to time.

Where a new service or brand is introduced, these Terms will apply unless separate service-specific terms are provided.

1.3. Use of Our Website

Our website is provided to help customers understand ARLI GEEKS, our brands, services, products, pricing, and service options. You must use our website only for lawful purposes and in a way that does not infringe the rights of others or interfere with the operation, security, or availability of the website.

You must not:

misuse the website by introducing viruses, malware, harmful code, or malicious material;
attempt to gain unauthorised access to our systems, data, accounts, servers, portals, or databases;
use the website in a fraudulent, misleading, abusive, harassing, unlawful, or defamatory way;
copy, scrape, frame, reproduce, or commercially exploit any part of the website without our written consent;
interfere with the security, availability, or performance of the website.

Information on our website is general in nature and may change without notice. While we aim to keep information accurate and up to date, website content may not always reflect the latest services, pricing, availability, inclusions, or exclusions. Nothing on the website is legal, financial, compliance, cybersecurity, privacy, or professional advice. You should obtain tailored advice before making business, technical, security, compliance, or legal decisions.

1.4. Accounts, Access and Credentials

Some parts of our website, customer portals, service portals, or brand pages may require you to create an account or receive access credentials. You agree that all information you provide is accurate, complete, and current.

You are responsible for:

keeping login details confidential;
maintaining multi-factor authentication where required;
ensuring only authorised users access your account;
all activity that occurs under your account;
notifying us promptly if you suspect unauthorised access or misuse.

We may suspend, restrict, or terminate access to any account, portal, system, or service if we reasonably believe there is a security risk, misuse, breach of these Terms, non-payment, unauthorised access, unlawful activity, or other risk. Where reasonable, we will try to provide notice before taking action. However, we may act immediately where urgent action is required.

1.5. Service Availability and Locations

Our services are offered in New South Wales, Australia. ARLI GEEKS may choose to offer services in other Australian states and territories, and in other countries.

Service availability may depend on:

location;
staff availability;
technical feasibility;
legal and regulatory requirements;
local licensing requirements;
vendor availability;
safety requirements;
customer suitability;
operational capacity;
service type.

We may refuse, restrict, modify, or decline services in locations where we cannot reasonably provide the service, comply with applicable requirements, or manage the risk involved. For services outside Australia, additional country-specific, state-specific, or region-specific terms may apply. Mandatory local laws that cannot be excluded will continue to apply where required.

1.6. Customer Responsibilities

The customer is responsible for providing accurate, complete, and timely information about their systems, environment, requirements, risks, users, devices, networks, software, licences, vendors, and services. The customer must provide the access, approvals, contacts, credentials, site access, power, internet connection, administrator access, vendor details, licence information, network diagrams, cabling records, and third-party approvals reasonably required for ARLI GEEKS to deliver the services. The customer is responsible for maintaining its own business records, passwords, licences, warranties, compliance obligations, vendor agreements, backups, documentation, and data unless those items are specifically included in an approved service plan or separately quoted service. ARLI GEEKS is not responsible for delays, incomplete service, degraded performance, unresolved issues, or additional costs caused by missing access, incorrect information, unavailable systems, unsafe site conditions, third-party issues, provider delays, customer-side delays, or environmental conditions outside our reasonable control.

1.7. Customer Authority

The customer confirms that they have the authority to request services, provide access, approve work, approve charges, provide credentials, and allow ARLI GEEKS to work on the relevant systems, devices, networks, accounts, data, software, and services. The customer is responsible for ensuring that all required internal approvals, landlord approvals, vendor permissions, carrier approvals, data access permissions, privacy approvals, and legal rights are in place before work begins. ARLI GEEKS may refuse or stop work if we believe the customer does not have authority to request the work or provide access.

1.8. Customer Content and Acceptable Use

The customer is responsible for all content, data, material, instructions, files, images, text, website content, marketing content, product information, prompts, automation instructions, and other material provided to ARLI GEEKS or published through any service. The customer must not provide, upload, request, publish, distribute, or use any content or service in a way that is unlawful, misleading, defamatory, abusive, discriminatory, infringing, harmful, fraudulent, spam-related, or in breach of any third-party rights, platform rules, advertising rules, privacy laws, or applicable regulations. ARLI GEEKS may refuse, remove, suspend, or stop work involving content, instructions, automation, campaigns, websites, applications, or systems that we reasonably believe may create legal, security, reputational, operational, platform, or compliance risk. The customer is responsible for ensuring they have all rights, licences, permissions, consents, approvals, and legal authority required to use any content, data, images, branding, trademarks, software, accounts, domains, platforms, or third-party services supplied to ARLI GEEKS.

1.9. Backups and Data

The customer is responsible for ensuring important data is backed up before work begins, unless backup services are expressly included in the approved scope of work. Technology services may involve changes to systems, accounts, devices, networks, cloud services, applications, configurations, data, or security settings. While ARLI GEEKS will use reasonable care and skill, technology work may involve risk, including downtime, configuration issues, compatibility issues, vendor issues, service interruptions, or data issues. ARLI GEEKS is not responsible for data loss, corruption, or recovery costs except to the extent caused by our proven negligence and only to the extent permitted by law.

1.10. Data Retention and Deletion

ARLI GEEKS may retain service records, tickets, invoices, project documents, configuration notes, communication records, approvals, logs, and related business records for operational, legal, accounting, compliance, security, dispute management, and service history purposes. Where practical, ARLI GEEKS will delete, return, anonymise, or restrict customer data when it is no longer reasonably required, subject to legal, accounting, compliance, backup, security, and legitimate business record requirements. The customer may request deletion or return of certain data, and ARLI GEEKS will assess the request in accordance with applicable laws, contractual obligations, technical feasibility, and legitimate business requirements. ARLI GEEKS is not responsible for retaining customer data as a backup or archive unless backup, retention, or data management services are expressly included in an approved service plan or written agreement.

1.11. Third-Party Products and Services

Services may depend on third-party products or services, including hardware vendors, software vendors, cloud providers, internet providers, carriers, hosting providers, licence providers, cybersecurity vendors, application providers, payment processors, telecommunications providers, and cabling contractors. ARLI GEEKS is not responsible for third-party outages, delays, defects, vendor restrictions, licence limitations, price changes, support delays, performance issues, product changes, cancellation terms, renewal terms, or service limitations. Third-party products and services are subject to their own terms, licences, warranties, support conditions, privacy terms, and subscription rules. The customer is responsible for complying with third-party terms and paying third-party fees unless otherwise agreed in writing.

1.12. Privacy and Data Protection

ARLI GEEKS takes privacy and data protection seriously. Our collection, use, storage, disclosure, and handling of personal information is described in our Privacy Policy. By using our website or services, you acknowledge that personal information may be handled in accordance with our Privacy Policy, as updated from time to time. Where ARLI GEEKS processes personal information on behalf of a customer as part of providing managed services, project work, support, or other services, ARLI GEEKS will process that information for the purpose of delivering the agreed services and in accordance with applicable privacy laws and any written agreement with the customer. The customer is responsible for ensuring they have the right to provide personal information, business data, customer data, employee data, account access, or system access to ARLI GEEKS.

1.13. International Privacy and Data Compliance

ARLI GEEKS may expand services beyond Australia over time. Where applicable, ARLI GEEKS may update these Terms, the Privacy Policy, service agreements, and data processing terms to address local privacy, data protection, and compliance requirements. If the GDPR, UK GDPR, or similar privacy laws apply to a service, the parties may need to agree to additional data processing terms, including controller/processor roles, processing instructions, security measures, subprocessors, data subject rights assistance, breach notification, audit support, and international transfer mechanisms. If ARLI GEEKS processes personal information from the European Economic Area, United Kingdom, or another regulated jurisdiction, cross-border transfer mechanisms may be required, such as standard contractual clauses or another lawful transfer mechanism. ARLI GEEKS does not guarantee that the customer’s business, systems, data handling, or operations comply with GDPR, UK GDPR, Australian privacy law, HIPAA, PCI DSS, or any other law or standard unless compliance work is expressly included in an approved written scope of work. The customer remains responsible for its own regulatory compliance, compliance decisions, policies, notices, consents, lawful bases, risk assessments, records, and business obligations unless expressly agreed otherwise in writing.

1.14. HIPAA and Health Information

If ARLI GEEKS provides services to a United States healthcare provider, health plan, healthcare clearinghouse, business associate, or other organisation subject to HIPAA, and the services require ARLI GEEKS to create, receive, maintain, or transmit protected health information, a separate written Business Associate Agreement may be required before ARLI GEEKS handles such information. ARLI GEEKS does not agree to act as a HIPAA business associate unless this is expressly agreed in a signed Business Associate Agreement. The customer must notify ARLI GEEKS before providing any protected health information or requesting services that may involve protected health information. If HIPAA applies, the customer remains responsible for determining its own HIPAA obligations and ensuring that all required agreements, safeguards, notices, consents, policies, and procedures are in place.

1.15. PCI DSS and Payment Data

ARLI GEEKS may use third-party payment processors to process card payments. Customers must not send full card numbers, CVV codes, or sensitive payment authentication data to ARLI GEEKS by email, chat, support ticket, text message, or other insecure method. Where card payments are accepted, ARLI GEEKS aims to use payment processes that reduce direct handling of cardholder data. If a customer’s environment requires PCI DSS-related work, the customer remains responsible for its own PCI DSS compliance unless a PCI-specific assessment, remediation, or compliance service is expressly included in an approved written scope of work. ARLI GEEKS does not guarantee PCI DSS compliance for the customer’s systems, network, payment environment, business processes, vendors, or staff unless expressly agreed in writing.

1.16. Confidentiality

Each party must keep confidential information received from the other party confidential and must not disclose it except where required to deliver the services, comply with law, obtain professional advice, use approved third-party providers, or as otherwise agreed in writing. Confidential information may include business information, pricing, technical information, system details, security information, credentials, project documents, customer data, and service records. This obligation does not apply to information that is public, already known, independently developed, or lawfully received from another source without confidentiality restrictions.

1.17. Intellectual Property

Unless we state otherwise, ARLI GEEKS owns or licenses all intellectual property rights in the ARLI GEEKS name, related brand names, logos, website design, text, graphics, software, templates, processes, tools, documentation formats, scripts, methods, and other content. We grant you a limited, non-exclusive, revocable licence to access and use the website for your internal business or personal purposes in accordance with these Terms. You must not reproduce, distribute, modify, adapt, publish, display, create derivative works from, or commercially exploit any part of the website or its content without our prior written consent. If you provide feedback or suggestions about our services, you agree that we may use that feedback without restriction and without compensation. To the extent you provide content or data for us to host, access, configure, or process in order to deliver services, you grant us a non-exclusive, royalty-free licence to use, access, reproduce, modify, and process that content solely for the purpose of providing the services. Unless otherwise agreed in writing, ARLI GEEKS retains ownership of its pre-existing tools, templates, scripts, know-how, processes, and intellectual property.

1.18. Australian Consumer Law and Non-Excludable Rights

Nothing in these Terms excludes, restricts, or modifies any rights, remedies, guarantees, warranties, or protections that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or other applicable laws. Where our liability cannot be excluded by law, and where it is lawful to do so, our liability may be limited to re-supplying the relevant services or paying the cost of having the services supplied again.

1.19. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, the website and services are provided on an as-is and as-available basis. We do not guarantee that the website or services will be uninterrupted, secure, error-free, or suitable for every purpose. We are not responsible for delays, failures, interruptions, or loss arising from networks, infrastructure, vendors, third-party services, customer systems, customer access issues, or other factors outside our reasonable control. To the extent permitted by law, we exclude all warranties, guarantees, and representations that are not expressly set out in these Terms or in a specific written agreement. To the maximum extent permitted by law, ARLI GEEKS is not liable for indirect, incidental, special, consequential, economic, or business loss, including loss of profit, revenue, goodwill, reputation, business opportunity, data, or business interruption. For paid services, where our liability cannot be excluded and where it is lawful to limit liability, our total aggregate liability is limited to the fees paid by the customer for the services giving rise to the claim during the 12 months before the event giving rise to the liability.

1.20. Force Majeure and Events Outside Our Control

ARLI GEEKS is not responsible for delay, non-performance, service interruption, or failure to perform caused by events outside our reasonable control. This may include natural disasters, power outages, internet outages, telecommunications failures, cyber incidents, vendor outages, supply chain issues, strikes, government action, war, civil unrest, pandemic, emergency events, transport disruption, building access issues, or other events beyond our reasonable control.

1.21. Disputes

If a dispute arises, both parties agree to first attempt to resolve the dispute in good faith through discussion between appropriate decision-makers. The customer must notify ARLI GEEKS of any service issue as soon as reasonably possible and provide enough detail for the issue to be reviewed. If the dispute cannot be resolved within a reasonable period, either party may propose non-binding mediation in New South Wales before starting court proceedings, except where urgent legal relief is required.

1.22. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Subject to any mandatory laws that apply in another jurisdiction, the parties submit to the courts and tribunals of New South Wales, Australia, and courts that hear appeals from them. Where services are provided outside Australia, mandatory local laws may apply and may override parts of these Terms to the extent required by law.

1.23. Changes to These Terms

ARLI GEEKS may update these Terms from time to time. The version that applies to a service is generally the version published or provided at the time the service is booked, ordered, approved, renewed, or used, unless otherwise required by law or agreed in writing. If we make material changes to these Terms that affect ongoing subscriptions or managed services, we will take reasonable steps to notify affected customers where practical. Continued use of the website, services, subscriptions, or customer portals after changes take effect means you accept the updated Terms.

1.24. Agreement Terms

These Terms may be varied, replaced, or overridden by a signed quote, proposal, service agreement, managed services agreement, project agreement, data processing agreement, business associate agreement, or other written agreement between ARLI GEEKS and the customer. If there is any inconsistency between these Terms and a signed agreement, the signed agreement will apply to the extent of that inconsistency.

2. General Service Terms

2.1. On-Demand Services

ARLI GEEKS may provide on-demand services through its brands. On-demand services are used for individual support requests, troubleshooting, fault investigation, setup tasks, onsite work, remote assistance, or ad hoc technical support.

On-demand services may include:

RemoteFix-Quick;
RemoteFix;
OnsiteFix;
service blocks;
technical troubleshooting;
service triage;
follow-up support;
approved additional work.

Unless otherwise stated or agreed, on-demand support requests may start with RemoteFix-Quick. RemoteFix-Quick is a paid initial triage service used to understand the issue, perform basic checks, begin troubleshooting, and determine whether the issue can be resolved within the RemoteFix-Quick timeframe or whether another service is required. If another service is required, ARLI GEEKS will advise the customer before proceeding where practical.

2.2. RemoteFix Services

RemoteFix services are provided remotely where practical. RemoteFix-Quick must be paid upfront before the service begins. If another RemoteFix service is required after the initial triage, the RemoteFix-Quick fee may be credited towards the final payable labour fee for the selected RemoteFix service, where applicable. Any remaining balance may be charged to the credit card or payment method on file. If ARLI GEEKS determines during RemoteFix-Quick that another RemoteFix service is required and the customer does not wish to proceed, the additional RemoteFix service may be cancelled before work on that additional service begins. If the customer decides not to proceed after additional work has started, the customer remains responsible for the applicable service fees. This includes the RemoteFix-Quick fee and any fee for the additional RemoteFix service that has already commenced. If work has started on a higher RemoteFix service, the final fee may be calculated on a pro-rata basis based on the actual time spent and the applicable service duration shown in the relevant pricing table. If a RemoteFix service cannot reasonably be completed remotely, ARLI GEEKS may recommend converting the service to an OnsiteFix service. The RemoteFix-Quick fee remains payable as the initial triage fee. Any amount paid for another approved RemoteFix service may be credited towards the final payable amount for the OnsiteFix service, where applicable.

2.3. OnsiteFix Services

OnsiteFix services are provided where physical attendance is required or recommended.

OnsiteFix may be required for:

physical device issues;
onsite network access;
cabling inspection;
rack access;
wireless assessment;
IP telephony checks;
hardware faults;
onsite troubleshooting;
work that cannot reasonably be completed remotely.

OnsiteFix services are subject to staff availability, location, booking confirmation, site access, safety requirements, and service suitability. An upfront payment may be required before the onsite visit is confirmed. The final OnsiteFix cost may be calculated at the end of the service based on the selected service type, actual time required, approved additional work, parts, software, licences, third-party costs, onsite materials, travel-related costs, or other approved charges. If the customer cancels, reschedules, or is unavailable after ARLI GEEKS staff have been assigned, scheduled, dispatched, or have attended the location, ARLI GEEKS may charge for time spent, travel, booking allocation, onsite attendance, or approved costs already incurred.

2.4. Managed Services

ARLI GEEKS may provide managed services through its brands. Managed services are monthly services for approved users, devices, systems, networks, platforms, or services included in the selected plan. Managed services may include monitoring, maintenance, support, reviews, reporting, service meetings, backup-related services, security-related inclusions, patch review, device health checks, network health checks, and discounted on-demand services, depending on the selected plan. Managed services only apply to the approved users, devices, systems, sites, services, or items covered under the selected plan, quote, or service agreement. Managed services do not include non-covered items unless expressly stated in the approved plan, quote, or agreement.

2.5. Right to Refuse, Suspend, Restrict or Cancel Services

ARLI GEEKS reserves the right to refuse, suspend, restrict, cancel, or discontinue any service, order, booking, subscription, project, quote, or engagement at its discretion, including where required by law, regulation, compliance obligation, safety requirement, business policy, operational capacity, service suitability, technical feasibility, payment status, customer conduct, or risk assessment. We may also refuse, suspend, restrict, cancel, or discontinue services where continuing the service may create legal, security, safety, reputational, commercial, technical, operational, or business risk.

Where practical, we will notify the customer before suspending or cancelling a service. However, we may act immediately where urgent action is required, including for non-payment, failed payment, suspected misuse, unlawful activity, abusive behaviour, unsafe conditions, unauthorised access, security risk, or circumstances outside our reasonable control. To the extent permitted by law, ARLI GEEKS is not responsible for any loss, delay, interruption, downtime, business impact, data loss, missed support, security exposure, or other damage resulting from a service being refused, suspended, restricted, cancelled, or discontinued in accordance with these Terms. Any outstanding fees, approved charges, hardware, software, licences, subscriptions, third-party costs, onsite charges, project work, or other amounts incurred before suspension or cancellation remain payable by the customer.

2.6. Response Times and Estimates

Any response times listed for managed services, RemoteFix, OnsiteFix, project work, or other services are target response times only and do not guarantee resolution time. Any estimated resolution time, service duration, service recommendation, or fee provided during triage or service delivery is based on the information available at that time. The required service, service duration, resolution time, and applicable fees may change if ARLI GEEKS identifies additional issues, risks, access problems, software faults, hardware faults, cabling faults, wireless limitations, ISP or carrier problems, firmware issues, vendor restrictions, third-party dependencies, security concerns, or other conditions during the service. If the required service changes, ARLI GEEKS will advise the customer where practical. If the customer agrees to proceed, the customer remains responsible for paying the applicable service fees and approved charges. Some issues may depend on third-party providers, vendors, internet providers, carriers, software vendors, hardware vendors, building conditions, user availability, power, cabling, or external systems outside ARLI GEEKS’ reasonable control. ARLI GEEKS is not responsible for delays, faults, service interruptions, incomplete work, degraded performance, or other issues caused by circumstances outside its reasonable control. Project dates and timeframes are estimates only unless a specific delivery deadline is clearly agreed in writing. Project timelines may change due to customer delays, third-party delays, vendor delays, supply delays, access issues, technical issues, scope changes, unavailable information, unavailable approvals, or circumstances outside ARLI GEEKS’ reasonable control.

2.7. Service Exclusions

Unless quoted separately or included in a selected service plan, services do not include:

hardware;
software;
licences;
subscriptions;
parts;
accessories;
replacement equipment;
new computer setup;
migrations;
project work;
cabling installation;
electrical work;
construction work;
internet provider work;
carrier charges;
third-party vendor fees;
specialised data recovery;
server backup;
NAS backup;
large data backup;
after-hours support;
support for non-covered users, devices, systems, sites, network equipment, IP phones, or services.

Services are limited to the items included in the selected service plan, approved quote, service agreement, project agreement, or these Terms. Structured cabling work may require licensed cablers or approved third-party contractors and will be quoted separately where required.

2.8. Service Boundaries Between Brands

ARLI GEEKS may allocate work to the most suitable brand or specialist service area.

Unless expressly included in a quote or service plan:

Techixite: focuses on IT support, users, devices, data backup, Microsoft 365 support, general business IT, and Managed IT.
Netixite: focuses on internet and network connectivity, Wi-Fi, switching, routing, IP video and telephony, cabling support, and Managed Networks.
Guardixite: focuses on cybersecurity, email security, endpoint security, firewall management, firewall security policies, IPS, IDS, identity and access management, threat protection and prevention, VPN and remote access security, security hardening, security assessments, managed security, and other security-related services.
Cloudixite: focuses on cloud infrastructure, servers, virtualisation, cloud backup infrastructure, and cloud migration.
Agentixite: focuses on AI, automation, AI agents, workflows, and integrations.
Appixite: focuses on application development, business systems, application configuration, integrations, forms, workflows, CRMs, and related application projects.
Webixite: focuses on website design, website development, e-commerce websites, website maintenance, hosting coordination, domain coordination, DNS, and website-related services.
Leadixite: focuses on digital marketing, lead generation, advertising campaigns, landing pages, marketing automation, analytics, SEO, SMM, SMO, and other related digital marketing services.
Compixite: focuses on online shop and e-commerce for hardware, software, licences, and subscriptions.

Intermediate Microsoft 365 support may be provided through Techixite. Other cloud infrastructure services are generally delivered through Cloudixite unless expressly included in another service plan or quote. Guardixite is responsible for cybersecurity-related services, including firewall management, firewall security policies, IPS, IDS, threat protection, endpoint security, email security, identity and access security, VPN and remote access security, security hardening, security assessments, managed security services, and security-related project work. Network connectivity, switching, routing, Wi-Fi, internet connectivity, cabling support, and IP video and telephony are handled through Netixite where required. General IT support, Microsoft 365 user support, device support, and workplace technology support are handled through Techixite where required. Cloud infrastructure, servers, backup infrastructure, virtualisation, and cloud migration are handled through Cloudixite where required.

3. Billing

3.1. Managed Services Billing and Cancellation

Managed services are billed monthly and payable upfront according to the selected subscription plan. The monthly fee is based on the selected plan and the approved users, devices, mailboxes, mobiles, servers, sites, switches, wireless access points, routers, connectivity devices, IP phones, extensions, and other covered services. If the customer adds or removes users, devices, sites, services, or other covered items, the monthly managed service fee may be adjusted. Approved service changes will usually apply from the next calendar month unless otherwise agreed in writing. All service changes will be confirmed before they are applied. Hardware, software, licences, subscriptions, carrier fees, internet provider fees, replacement equipment, cabling materials, project work, after-hours support, non-covered sites, and non-covered devices are quoted separately unless expressly included. Managed services require at least 30 calendar days’ written notice for cancellation unless another notice period is stated in a signed agreement. Once cancellation notice is received, the service will continue during the notice period. Any subscription fees due during the notice period remain payable. If the notice period extends into the next billing month, a final pro-rata invoice may be issued to cover the remaining days of service. Any outstanding fees, approved additional charges, hardware, software, licences, subscriptions, third-party charges, carrier charges, internet provider charges, onsite charges, project work, or other approved costs must be paid before the service is closed. Managed services may be subject to minimum monthly fees, minimum quantities, minimum users, minimum devices, minimum sites, minimum environments, or other minimum billing requirements stated in the applicable plan, quote, proposal, service schedule, website pricing, or written agreement. Where a minimum quantity applies, the customer agrees that billing may be calculated based on the minimum quantity even if the customer’s actual number of users, devices, mailboxes, sites, environments, or covered services is lower than that minimum.

3.2. Ecommerce, Orders and Payments

ARLI GEEKS may allow customers to order selected hardware, software, licences, subscriptions, and related services online through Compixite or other service areas. When you place an order, you are making an offer to purchase the products or services described. We may accept or decline your order at our discretion, including if stock is unavailable, pricing is clearly incorrect, payment fails, supplier pricing changes, there is a risk of fraud or misuse, or the order cannot reasonably be fulfilled. Prices are shown in Australian dollars unless stated otherwise and may change before an order is accepted. Taxes, GST, shipping, payment processing fees, card surcharges, delivery fees, and other charges may be shown or explained during checkout or quoting. Payment methods, shipping options, delivery estimates, returns, cancellations, and change-of-mind options may be explained during the order process or in a separate policy. For physical goods, risk generally passes to the customer on delivery to the address provided, to the extent permitted by law. For software and subscriptions, licences are subject to the terms of the relevant vendor. The customer receives a right to use the software or subscription, not ownership of the underlying intellectual property.

3.3. Prices, Fees and GST

Prices are shown in Australian dollars unless stated otherwise. Unless stated otherwise, prices are exclusive of GST. Fixed service fees are fixed labour fees for the listed service duration and are not hourly rates. Where a service takes longer than initially estimated, the final labour fee may be calculated using the next applicable service duration shown in the relevant pricing table, applied on a pro-rata basis where stated. Hardware, software, licences, subscriptions, third-party services, carrier fees, onsite materials, parts, accessories, cabling materials, travel, parking, tolls, accommodation, after-hours work, and other out-of-pocket costs are excluded unless expressly included in the quote or service plan.

3.4. Refunds, Credits and Cancellations

Refunds, credits, repairs, replacements, or service remedies will be handled in accordance with the Australian Consumer Law and any other laws that apply. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, refund right, repair right, replacement right, cancellation right, or other protection that cannot legally be excluded. For service bookings, deposits, upfront payments, RemoteFix-Quick fees, OnsiteFix bookings, project deposits, milestone payments, and managed service subscriptions, refunds are not provided for change of mind, incorrect booking, customer delay, unavailable access, missed appointments, or cancellation after work has started, except where required by law. Where a paid service has not yet started, ARLI GEEKS may, at its discretion and subject to any costs already incurred, offer a refund, credit, reschedule, or alternative service. Where work has already started, the customer remains responsible for any completed work, time spent, reserved booking time, preparation, onsite attendance, travel, approved charges, third-party costs, hardware, software, licences, subscriptions, and other costs incurred. RemoteFix-Quick is a paid initial triage service and is generally non-refundable once the triage has started. If the customer proceeds with a recommended longer RemoteFix or OnsiteFix service, the RemoteFix-Quick fee may be credited towards the final payable labour fee where applicable. For managed services, prepaid subscription fees are generally non-refundable once the billing period has started, except where required by law or agreed in writing. Cancellation notice periods and any final pro-rata invoice will apply as described in these Terms. For project work, deposits, milestone payments, and upfront payments may be non-refundable to the extent they cover work already completed, preparation, reserved project time, committed resources, third-party costs, licences, subscriptions, hardware, software, or other costs incurred. For ecommerce orders, hardware, software, licences, subscriptions, and third-party products are subject to Australian Consumer Law and any applicable vendor, supplier, licence, warranty, return, and cancellation terms. Some software, licences, subscriptions, custom orders, opened products, activated licences, digital products, or special-order items may not be refundable unless required by law. ARLI GEEKS may assess refund, credit, repair, replacement, or cancellation requests before providing a remedy. Proof of purchase, service records, product details, account information, or other reasonable information may be required.

3.5. Payment as a Condition of Service

All ARLI GEEKS services are provided on the condition that required payments, deposits, subscription fees, approved charges, and outstanding balances are paid in full and on time. The customer is responsible for ensuring that payment details are valid, payment authority remains active, sufficient funds are available, and invoices or approved charges are paid by the due date. ARLI GEEKS is not required to start, continue, renew, restore, or complete any service where payment has not been received, is overdue, is disputed, has been reversed, has failed, or cannot be processed. If payment is declined, reversed, disputed, overdue, or cannot be processed for any reason, ARLI GEEKS may immediately suspend, pause, restrict, cancel, or stop the affected services until all outstanding amounts are paid and payment arrangements are confirmed. To the maximum extent permitted by law, ARLI GEEKS is not responsible or liable for any loss, delay, interruption, downtime, missed support, business impact, data loss, degraded performance, connectivity issue, telephony issue, security exposure, customer loss, revenue loss, or other damage that occurs because services were not started, were suspended, were restricted, were cancelled, or were stopped due to non-payment, failed payment, disputed payment, reversed payment, overdue invoices, unavailable funds, expired payment details, or invalid payment authority. All unpaid amounts, approved charges, subscription fees, hardware, software, licences, third-party costs, carrier charges, internet provider charges, project costs, onsite charges, and other outstanding fees remain payable by the customer, even if services are suspended, restricted, cancelled, stopped, or terminated.

3.6. Additional Charges and Urgent Work

If additional work, licensing, onsite attendance, project work, backup work, data recovery, cabling contractor involvement, replacement hardware, carrier services, extended troubleshooting, after-hours support, third-party services, or longer service time is required, ARLI GEEKS will confirm the cost before proceeding where practical. Additional charges are processed after approval and may be charged to the credit card or payment method on file. If urgent action is required to protect systems, data, security, connectivity, critical business services, or reduce operational impact, ARLI GEEKS may recommend immediate action. Any costs will be explained to the customer as soon as reasonably possible. Where onsite project work is required, the customer must provide safe access, suitable working conditions, parking or access instructions, and any required site information. Additional charges may apply for travel, parking, tolls, accommodation, waiting time, restricted access, after-hours access, or return visits caused by unavailable access or customer-side delays. ARLI GEEKS may stop or refuse onsite work if the site is unsafe, access is restricted, required equipment is unavailable, or the work cannot reasonably proceed.

4. ARLI GEEKS Brands' Services

4.1. Techixite

Techixite provides IT support, managed IT services, RemoteFix, OnsiteFix, device support, Microsoft 365 support, workstation support, user support, business IT troubleshooting, IT setup, IT maintenance, and IT-related project work. Techixite services are designed to help support business users, devices, Microsoft 365 services, general workplace technology, and approved IT environments. Techixite services are limited to the approved service request, quote, proposal, service schedule, managed service plan, project scope, or written agreement. Unless expressly included in writing, Techixite services do not include cybersecurity services delivered through Guardixite, network services delivered through Netixite, cloud infrastructure services delivered through Cloudixite, application development delivered through Appixite, AI and automation services delivered through Agentixite, website services delivered through Webixite, digital marketing services delivered through Leadixite, or hardware and software supply delivered through Compixite.

4.1.1. Techixite On-Demand

Techixite On-Demand services are one-off IT support services for approved user, device, Microsoft 365, workstation, software, setup, troubleshooting, configuration, or general business IT support tasks. Techixite On-Demand may include support for computer issues, user account issues, Microsoft 365 support, email client issues, printer troubleshooting, software troubleshooting, device setup, workstation support, basic backup checks, mobile device support, general IT faults, and other approved IT support tasks. Unless otherwise stated or agreed, Techixite On-Demand services may begin with RemoteFix-Quick. RemoteFix-Quick is a paid initial triage service used to understand the issue, perform basic checks, begin troubleshooting, and determine whether the issue can be handled remotely or whether another RemoteFix, OnsiteFix, Techixite Managed IT, Techixite Project, or other ARLI GEEKS service is required. Techixite On-Demand services are limited to the approved service request and selected service duration. They do not include ongoing managed IT care, major migrations, cybersecurity work, network redesign, server infrastructure work, cloud infrastructure work, application development, website work, digital marketing work, hardware, software, licences, subscriptions, vendor charges, after-hours emergency work, or project work unless expressly included in the approved quote, proposal, service schedule, or written agreement.

4.1.2. Techixite Managed IT

Techixite Managed IT is a monthly managed IT service for approved users, devices, mailboxes, Microsoft 365 services, servers, backups, mobiles, and related business IT support included in the selected plan. Techixite Managed IT may include device monitoring, patch management, endpoint protection, email security, backup management, Microsoft 365 support, device health checks, service reporting, IT review meetings, and discounted Techixite RemoteFix and OnsiteFix services, depending on the selected plan. Techixite Managed IT does not replace internet provider support, carrier services, cabling contractor services, hardware warranty support, vendor support, Netixite network services, Guardixite security services, or Cloudixite infrastructure services unless expressly included in the approved service plan or quote.

4.1.3. Techixite Projects

Techixite Projects are planned IT projects with a defined scope, outcome, or deliverable. Techixite Projects may include workstation rollouts, device setup projects, Microsoft 365 configuration, email migration support, user migration support, IT documentation, business IT improvements, workplace technology setup, and other approved IT project work. Techixite Projects are limited to the approved quote, proposal, statement of work, project scope, or written agreement. Any work not listed in the approved scope is excluded unless agreed in writing. Techixite Projects do not include cybersecurity projects, network projects, cloud infrastructure projects, application development projects, website projects, digital marketing projects, hardware, software, licences, subscriptions, third-party services, carrier charges, cabling, after-hours work, or onsite expenses unless expressly included in the approved project scope.

4.1.4. Techixite Limitations

Techixite services are designed to provide practical IT support and improve the reliability, usability, and supportability of approved IT systems and devices. Techixite does not guarantee that all faults can be resolved, that all third-party systems will operate without interruption, or that all software, hardware, cloud services, internet services, or vendor platforms will remain available, secure, compatible, or error-free. Technology outcomes may depend on customer devices, software versions, licensing, internet services, vendor platforms, user behaviour, third-party systems, hardware condition, backups, security settings, and customer-provided access or information.

4.2. Netixite

Netixite provides network-related services, including network support, Wi-Fi support, switching, routing, connectivity support, IP telephony support, cabling support coordination, Managed Networks, network troubleshooting, network maintenance, and network-related project work. Netixite services are designed to help support approved network environments, network devices, Wi-Fi systems, switches, routers, connectivity services, IP telephony systems, and related network-layer services. Netixite services are limited to the approved service request, quote, proposal, service schedule, managed service plan, project scope, or written agreement. Unless expressly included in writing, Netixite services do not include general IT support delivered through Techixite, cybersecurity services delivered through Guardixite, cloud infrastructure services delivered through Cloudixite, application development delivered through Appixite, AI and automation services delivered through Agentixite, website services delivered through Webixite, digital marketing services delivered through Leadixite, or hardware and software supply delivered through Compixite.

4.2.1. Netixite On-Demand

Netixite On-Demand services are one-off network support services for approved network, Wi-Fi, switching, routing, connectivity, IP telephony, cabling support, or related network-layer troubleshooting tasks. Netixite On-Demand may include support for internet connectivity issues, Wi-Fi issues, router checks, switch checks, VLAN issues, IP addressing issues, network device troubleshooting, network performance checks, IP telephony issues, cabling investigation, network access issues, and other approved network support tasks. Unless otherwise stated or agreed, Netixite On-Demand services may begin with RemoteFix-Quick. RemoteFix-Quick is a paid initial triage service used to understand the issue, perform basic checks, begin troubleshooting, and determine whether the issue can be handled remotely or whether another RemoteFix, OnsiteFix, Netixite Managed Networks, Netixite Project, or other ARLI GEEKS service is required. Netixite On-Demand services are limited to the approved service request and selected service duration. They do not include ongoing managed network care, major network redesign, cybersecurity work, firewall security policy work, cloud infrastructure work, application development, website work, digital marketing work, hardware, software, licences, subscriptions, carrier charges, internet provider charges, cabling installation, after-hours emergency work, or project work unless expressly included in the approved quote, proposal, service schedule, or written agreement. Cabling support means cabling investigation, basic checks, coordination, and recommendations only. Structured cabling installation, electrical work, construction work, and licensed cabling work are excluded unless quoted separately and performed by appropriately licensed providers where required.

4.2.2. Netixite Managed Networks

Netixite Managed Networks is a monthly managed network service for approved network devices, wireless access points, routers, connectivity devices, IP telephony services, and related network-layer support included in the selected plan. Netixite Managed Networks may include monitoring, network health checks, Wi-Fi reviews, connectivity reviews, firmware review, configuration backup review, network performance review, reporting, review meetings, and discounted Netixite RemoteFix and OnsiteFix services, depending on the selected plan. Netixite Managed Networks does not replace internet provider support, carrier services, cabling contractor services, hardware warranty support, vendor support, Guardixite security services, or Cloudixite infrastructure services unless expressly included in the approved service plan or quote. Netixite Managed Networks applies only to approved network infrastructure, network devices, network appliances, sites, and related network-layer services that are specifically included in the selected plan, quote, proposal, service schedule, or written agreement. Netixite Managed Networks supports the network connectivity layer of approved environments, including VLANs, switching, routing, Wi-Fi, rack connectivity, virtual networking, network performance, connectivity devices, and IP telephony and IP video services. Firewall security policies, IPS, IDS, threat protection, security hardening, and firewall security management are delivered through Guardixite unless expressly included in writing. Full server administration, backup infrastructure, virtual machine management, cloud infrastructure, and cloud migration services are delivered through Cloudixite unless expressly included in writing. Netixite Managed Networks pricing may include a monthly base site fee plus monthly charges for covered network devices, appliances, services, or extensions, including switches, wireless access points, routers, connectivity devices, IP telephony and IP video services, and other approved network items. Pricing is subject to assessment of network size, number of sites, device type, vendor platform, configuration complexity, support requirements, and site requirements.

4.2.3. Netixite Projects

Netixite Projects are planned network projects with a defined scope, outcome, or deliverable. Netixite Projects may include Wi-Fi deployment, network upgrades, switch configuration, router configuration, VLAN implementation, IP telephony setup, network documentation, network improvement work, cabling coordination, and other approved network project work. Netixite Projects are limited to the approved quote, proposal, statement of work, project scope, or written agreement. Any work not listed in the approved scope is excluded unless agreed in writing. Netixite Projects do not include general IT projects, cybersecurity projects, firewall security policy redesign, cloud infrastructure projects, application development projects, website projects, digital marketing projects, hardware, software, licences, subscriptions, carrier charges, internet provider charges, structured cabling installation, electrical work, after-hours work, or onsite expenses unless expressly included in the approved project scope.

4.2.4. Netixite Limitations

Netixite services are designed to support and improve approved network connectivity, Wi-Fi, switching, routing, and related network-layer services. Netixite does not guarantee internet provider uptime, carrier performance, Wi-Fi coverage in every physical condition, third-party hardware reliability, building cabling quality, vendor platform performance, or uninterrupted network availability. Network outcomes may depend on internet providers, carriers, building structure, cabling condition, power, device placement, wireless interference, hardware capability, firmware, licensing, third-party systems, customer usage, environmental conditions, and customer-provided access or information.

4.3. Guardixite

Guardixite provides cybersecurity-related services, including on-demand security support, managed security services, security assessments, firewall security support, IPS and IDS review, threat protection support, endpoint security review, email security review, identity and access security, VPN and remote access security, security hardening, security recommendations, security-related project work, and other security-related services. Guardixite services are designed to help identify risks, review security controls, improve security visibility, support better security practices, and reduce avoidable cybersecurity exposure. Guardixite services do not guarantee complete protection against cyber threats, unauthorised access, malware, ransomware, phishing, data loss, human error, vendor compromise, misconfiguration, or future attacks. The scope of any Guardixite service is limited to the work approved by the customer and stated in the applicable service request, quote, proposal, service schedule, project scope, managed service plan, assessment scope, or written agreement. Unless expressly included in writing, Guardixite services do not include penetration testing, forensic investigation, legal compliance certification, cyber insurance certification, incident response retainers, security operations centre services, 24/7 monitoring, vulnerability scanning tools, third-party security software, licences, subscriptions, vendor charges, or major remediation project work. Customer security outcomes depend on many factors, including user behaviour, password practices, MFA usage, licence levels, vendor platforms, system configuration, patching, backups, monitoring, staff training, policies, physical security, third-party services, and ongoing maintenance. Any findings, reports, recommendations, risk ratings, or security advice provided by Guardixite are based on the information, access, tools, systems, and scope available at the time of the service. ARLI GEEKS is not responsible for issues that were outside the approved scope, not visible during the service, not disclosed by the customer, introduced after the service, or caused by third-party systems, vendors, users, or later changes.

4.3.1. Guardixite On-Demand

Guardixite On-Demand services are one-off cybersecurity support services for approved security-related issues, checks, reviews, troubleshooting, configuration tasks, or small security improvement work. Guardixite On-Demand may include support for firewall security, IPS, IDS, threat protection, endpoint security, email security, identity and access security, VPN and remote access security, exposed services, suspicious activity, security hardening, and other approved cybersecurity tasks. Unless otherwise stated or agreed, Guardixite On-Demand services may begin with RemoteFix-Quick. RemoteFix-Quick is a paid initial triage service used to understand the issue, perform basic checks, review available information, and determine whether the issue can be handled remotely or whether another RemoteFix, OnsiteFix, Guardixite Assessment, Guardixite Managed Security, Guardixite Firewall Management, Guardixite Project, or other ARLI GEEKS service is required. Guardixite On-Demand services are limited to the approved service request and selected service duration. They do not include ongoing monitoring, managed security care, incident response retainers, forensic investigation, penetration testing, major remediation, major firewall redesign, security tool licences, third-party software, vendor charges, after-hours emergency work, or project work unless expressly included in the approved quote, proposal, service schedule, or written agreement. Guardixite On-Demand is designed to help review issues, reduce risk, improve security settings, and support better cybersecurity practices. It does not guarantee complete protection against cyber threats, unauthorised access, malware, ransomware, phishing, data loss, human error, vendor compromise, misconfiguration, or future attacks.

4.3.1.2 Guardixite On-Demand Fixed Fee Billing

Prices shown are fixed labour fees for the listed service duration and are not hourly rates. Hardware, software, licences, subscriptions, parts, accessories, third-party services, and onsite materials are excluded and will be quoted separately where required. For both remote and onsite services, the initial time estimate is provided as a guide only. If the work requires more time than initially estimated, the final payable labour fee will be based on the total time required to complete the service and the applicable fixed service duration shown in our pricing table. For example, if a service is initially estimated to take 2 hours but later requires 3 hours, the applicable fixed labour fee will be the fee shown for the service duration that covers 3 hours, such as the 4-hour service fee where applicable. If you proceed with a RemoteFix or OnsiteFix service after an initial RemoteFix-Quick session, the RemoteFix-Quick fee already paid will be deducted from the final payable labour fee.

4.3.1.3 Guardixite On-Demand Service Changes

If we begin with a RemoteFix service and later determine that the issue cannot be fully resolved remotely, we will recommend converting the service to an OnsiteFix service. Except the amount paid for RemoteFix-Quick which is the fee for initial triage, any amount paid for the other quoted RemoteFix service will be deducted from the total payable amount for the OnsiteFix service.

4.3.1.4 Guardixite On-Demand

If Guardixite staff determines that a higher service package or onsite attendance is required, we will let you know before continuing. Any additional charge will only be processed after the applicable service fee has been confirmed.

4.3.2. Guardixite Managed Security

Guardixite Managed Security services apply only to approved security environments, users, mailboxes, endpoints, firewalls, security appliances, VPN or remote access services, identity systems, endpoint protection tools, email security settings, and other security controls expressly included in the applicable managed security plan, quote, proposal, service schedule, or written agreement. Guardixite Managed Security plans may be subject to minimum monthly charges, minimum user or mailbox quantities, minimum endpoint quantities, minimum environment requirements, onboarding requirements, and supported platform requirements. Unless otherwise agreed in writing, Guardixite Managed Security plans are subject to a minimum of 5 managed users / mailboxes for billing purposes. If the customer has fewer than 5 users or mailboxes, ARLI GEEKS may still bill the plan based on the minimum 5-user / mailbox quantity. Guardixite Managed Security is designed to help reduce risk, improve visibility, review security controls, provide security recommendations, and support stronger cybersecurity practices. It does not guarantee complete protection against cyber threats, unauthorised access, malware, ransomware, phishing, data loss, human error, vendor compromise, misconfiguration, or future attacks. Incident response, forensic investigation, major remediation, compliance certification, penetration testing, vulnerability scanning tools, security software, licences, subscriptions, third-party vendor charges, after-hours work, and project work are not included unless expressly stated in the applicable plan, quote, proposal, service schedule, or written agreement.

4.3.3. Guardixite Firewall Management

Guardixite Firewall Management is a managed firewall service for approved firewalls, security appliances, firewall policies, NAT rules, VPN and remote access settings, IPS, IDS, threat protection features, configuration backups, firmware review, and related firewall security controls included in the applicable plan, quote, proposal, service schedule, or written agreement. Guardixite Firewall Management applies only to approved firewalls or security appliances that are specifically listed as covered devices under the selected service plan. Firewalls, security appliances, sites, VPN services, users, networks, or security features not listed as covered are excluded unless agreed in writing. Included minor firewall changes are limited to small, routine, low-risk firewall configuration changes that can usually be completed within the included monthly change allowance. Minor firewall changes may include simple firewall rule updates, NAT or port forwarding updates, address or service object changes, VPN user access updates, basic security profile updates, blocking known IP addresses or domains, and basic change documentation. Included minor firewall changes do not include major firewall redesign, large rule rebuilds, complex VPN setup, new site-to-site VPN deployment, firewall migration, high-risk production changes, incident response, forensic investigation, emergency after-hours work, project work, or major remediation. Included minor firewall changes are monthly allowances and do not roll over to future months. Changes outside the included monthly allowance, or changes that are complex, high-risk, urgent, after-hours, or outside the approved firewall management scope, may be quoted separately or handled through Guardixite On-Demand or Guardixite Projects. Guardixite Firewall Management does not include firewall hardware, licences, subscriptions, vendor support fees, internet provider services, carrier services, cabling, physical installation, major firewall redesign, penetration testing, vulnerability scanning tools, incident response, forensic investigation, after-hours emergency support, or project work unless expressly included in the applicable plan, quote, proposal, service schedule, or written agreement. Guardixite Firewall Management is designed to help reduce firewall-related risk, improve firewall visibility, support better firewall controls, and maintain approved firewall environments. It does not guarantee complete protection against cyber threats, unauthorised access, malware, ransomware, phishing, data loss, human error, vendor compromise, misconfiguration, or future attacks. Guardixite Firewall Management's prices are subject to assessment of the firewall environment, firewall vendor, number of firewalls, number of sites, number of rules, VPN configuration, security features, licence level, support requirements, risk profile, and overall complexity.

4.3.3.1 Guardixite Firewall Management Minor Changes

Minor firewall changes are small, routine firewall changes that can usually be completed within the included monthly change allowance of your Guardixite Firewall Management plan. Minor firewall changes may include:

Adding or updating a simple firewall rule
Disabling or removing an unused firewall rule
Updating a NAT or port forwarding rule
Adding or removing an approved IP address
Updating an address object or service object
Adding a user to an existing VPN group
Removing a user from VPN access
Updating a basic VPN user setting
Blocking a known IP address or domain
Updating a basic security profile on an existing rule
Minor rule clean-up based on approved recommendations
Basic change documentation

Included minor firewall changes are monthly allowances and do not roll over to future months.

Minor firewall changes do not include major firewall redesign, large rule rebuilds, complex VPN setup, new site-to-site VPN deployment, firewall migration, high-risk production changes, incident response, forensic investigation, emergency after-hours work, or project work.

4.3.3.2 Guardixite Firewall Management Limits & Exclusions

Guardixite Firewall Management is designed to help reduce firewall-related risk, improve visibility, support better firewall controls, and maintain approved firewall environments. No firewall management service can guarantee complete protection against cyber threats, unauthorised access, malware, ransomware, phishing, data loss, human error, vendor compromise, misconfiguration, or future attacks. Security outcomes depend on many factors, including firewall design, licence level, vendor capability, user behaviour, MFA usage, patching, internet exposure, VPN configuration, monitoring, policies, network design, and ongoing maintenance.

Unless expressly included in the approved plan, quote, proposal, service schedule, or written agreement, Guardixite Firewall Management does not include:

Firewall hardware
Firewall licences or subscriptions
Vendor support fees
Internet provider issues
Cabling or physical installation
Major firewall redesign
Large policy rebuilds
Major VPN redesign
Incident response
Forensic investigation
Penetration testing
Vulnerability scanning tools
After-hours emergency work
Project work or major remediation

Changes outside the included monthly allowance, or changes that are complex, high-risk, urgent, after-hours, or outside the approved firewall management scope, may be quoted separately or handled through Guardixite On-Demand or Guardixite Projects.

4.3.4. Guardixite Assessment

Guardixite Assessment options, package names, user limits, device limits, included review areas, and pricing criteria shown on the website are general guides only. ARLI GEEKS may recommend a different assessment option or provide a separate quote where the customer environment is larger, more complex, higher risk, requires deeper review, includes additional systems, or falls outside the published assessment criteria. Assessment fees include the approved assessment work and findings summary only, unless otherwise stated in writing.

4.3.4.1 Guardixite Assessment Specific Limitations

Guardixite Assessment is designed to identify risks, highlight gaps, and provide recommendations based on the approved scope and information available at the time of review. An assessment does not guarantee that every issue, vulnerability, threat, weakness, or risk will be identified. No cybersecurity service can guarantee complete protection against cyber threats, unauthorised access, malware, ransomware, phishing, data loss, human error, vendor compromise, misconfiguration, or future attacks. Security outcomes depend on many factors, including customer behaviour, licence levels, user training, password practices, system configuration, patching, vendor controls, monitoring, policies, and ongoing maintenance. Guardixite Assessment fees include the agreed assessment work and summary of findings only. Remediation, configuration changes, project work, security tool licensing, third-party software, penetration testing, vulnerability scanning tools, forensic investigation, incident response, after-hours work, and onsite attendance are not included unless expressly stated in the approved quote, proposal, service schedule, or written agreement.

4.3.5. Guardixite General Limitations

Cybersecurity services are designed to reduce risk and improve security posture. No service can guarantee complete protection against cyber threats, unauthorised access, malware, ransomware, data loss, human error, vendor compromise, or future attacks. Security outcomes depend on many factors, including customer behaviour, user training, password practices, licence levels, patching, vendor controls, monitoring, policies, and ongoing maintenance. Security-focused services may be delivered through Guardixite unless included in another approved service scope.

4.4. Cloudixite

Cloudixite provides cloud infrastructure, server infrastructure, virtualisation, backup infrastructure, cloud migration, hybrid cloud, managed cloud, cloud assessments, infrastructure support, and cloud-related project work. Cloudixite services are designed to help support approved cloud environments, servers, virtual machines, storage services, backup infrastructure, cloud subscriptions, and related infrastructure services. Cloudixite services are limited to the approved service request, quote, proposal, service schedule, managed service plan, assessment scope, project scope, or written agreement. Unless expressly included in writing, Cloudixite services do not include general IT support delivered through Techixite, network services delivered through Netixite, cybersecurity services delivered through Guardixite, application development delivered through Appixite, AI and automation services delivered through Agentixite, website services delivered through Webixite, digital marketing services delivered through Leadixite, or hardware and software supply delivered through Compixite.

4.4.1. Cloudixite Limitations

Cloudixite services are designed to support and improve approved cloud, server, backup, virtualisation, storage, and infrastructure environments. Cloudixite does not guarantee cloud provider uptime, third-party platform availability, vendor performance, backup success in every circumstance, successful recovery in every scenario, uninterrupted infrastructure availability, cost savings, migration success without issues, or compatibility with every application, system, or third-party service. Cloud and infrastructure outcomes may depend on cloud providers, vendor platforms, licence levels, system configuration, server health, backup configuration, storage capacity, application compatibility, network connectivity, internet providers, customer usage, access permissions, documentation, third-party systems, and customer-provided access or information.

4.4.2. Cloudixite On-Demand

Cloudixite On-Demand services are one-off cloud and infrastructure support services for approved cloud, server, backup, virtualisation, storage, migration readiness, or related infrastructure support tasks. Cloudixite On-Demand may include support for cloud environment checks, cloud access issues, server issues, virtual machine support, backup infrastructure checks, backup failure investigation, storage and capacity issues, cloud resource configuration, hybrid cloud checks, and other approved cloud or infrastructure tasks. Unless otherwise stated or agreed, Cloudixite On-Demand services may begin with RemoteFix-Quick. RemoteFix-Quick is a paid initial triage service used to understand the issue, perform basic checks, begin troubleshooting, and determine whether the issue can be handled remotely or whether another RemoteFix, OnsiteFix, Cloudixite Assessment, Cloudixite Managed Cloud & Infrastructure plan, Cloudixite Project, or other ARLI GEEKS service is required. Cloudixite On-Demand services are limited to the approved service request and selected service duration. They do not include ongoing managed cloud care, major migrations, cybersecurity work, firewall security policy work, network redesign, application development, website work, digital marketing work, hardware, software, licences, subscriptions, vendor charges, cloud consumption charges, after-hours emergency work, or project work unless expressly included in the approved quote, proposal, service schedule, or written agreement.

4.4.3. Cloudixite Managed Cloud & Infrastructure

Cloudixite Managed Cloud & Infrastructure is a monthly managed cloud and infrastructure service for approved cloud environments, servers, virtual machines, backup services, storage services, cloud subscriptions, and related infrastructure services included in the selected plan. Cloudixite Managed Cloud & Infrastructure may include cloud health checks, server health checks, virtual machine review, backup infrastructure review, storage and capacity review, cloud resource review, cloud cost visibility review, reporting, recommendations, review meetings, and discounted Cloudixite RemoteFix and OnsiteFix services, depending on the selected plan. Cloudixite Managed Cloud & Infrastructure applies only to approved cloud environments, cloud subscriptions, servers, virtual machines, backup services, storage services, and related infrastructure services that are specifically included in the selected plan, quote, proposal, service schedule, or written agreement. Cloudixite Managed Cloud & Infrastructure pricing may include a monthly base cloud environment fee plus monthly charges for covered servers, virtual machines, backup services, storage services, cloud tenants, cloud subscriptions, or other approved infrastructure items. Pricing is subject to assessment of the cloud environment, number of servers, number of virtual machines, backup services, storage services, cloud subscriptions, vendor platform, licence level, support requirements, site requirements, risk profile, and overall complexity. Cloudixite Managed Cloud & Infrastructure does not replace general IT support, internet provider support, carrier services, cabling contractor services, hardware warranty support, vendor support, Guardixite security services, or Netixite network services unless expressly included in the approved service plan or quote.

4.4.4. Cloudixite Assessments

Cloudixite Assessment options, package names, server limits, virtual machine limits, cloud resource limits, included review areas, and pricing criteria shown on the website are general guides only. ARLI GEEKS may recommend a different assessment option or provide a separate quote where the customer environment is larger, more complex, higher risk, requires deeper review, includes additional systems, includes hybrid infrastructure, includes additional cloud services, or falls outside the published assessment criteria. Assessment fees include the approved assessment work and findings summary only, unless otherwise stated in writing. A Cloudixite Assessment does not guarantee that every issue, weakness, misconfiguration, capacity concern, backup gap, migration risk, cost issue, availability risk, or infrastructure risk will be identified.

4.4.5. Cloudixite Projects

Cloudixite Projects are planned cloud, server, backup, virtualisation, storage, migration, hybrid cloud, or infrastructure project services with a defined scope, outcome, or deliverable. Cloudixite Projects may include cloud migration, server migration, virtualisation deployment, cloud backup implementation, backup infrastructure improvement, storage migration, hybrid cloud setup, disaster recovery planning, infrastructure modernisation, documentation, and handover. Cloudixite Projects are limited to the approved quote, proposal, statement of work, project scope, or written agreement. Any work not listed in the approved scope is excluded unless agreed in writing. Cloudixite Projects do not include general IT projects, cybersecurity projects, firewall security policy work, network projects, application development projects, website projects, digital marketing projects, hardware, software, licences, subscriptions, cloud consumption charges, third-party services, carrier charges, internet provider charges, structured cabling installation, electrical work, after-hours work, or onsite expenses unless expressly included in the approved project scope.

4.4.5.1. Cloudixite Larger Projects

Larger or more complex Cloudixite Projects may be quoted separately using:

Fixed project fee
Staged milestone pricing
Scheduled delivery plan
Separate scope of work
Assessment followed by project quote

4.4.5.2. Cloudixite Projects Limitations

Unless expressly included in the approved quote, proposal, service schedule, project scope, or written agreement, Cloudixite Projects do not include:

Hardware
Software
Licences
Subscriptions
Cloud usage charges
Third-party services
Vendor charges
Internet provider charges
Carrier charges
Cybersecurity work
Firewall security policy work
General IT support
Application development
Cabling
Electrical work
After-hours work
Ongoing support after completion

4.5. Agentixite

4.5.1. Agentixite AI and Automation Services

Where ARLI GEEKS provides Ai, Automation, workflow, integration, or agent-related services, those services may depend on third-party platforms, APIs, customer data, prompts, business rules, permissions, and system access. The customer is responsible for reviewing outputs, approving workflows, testing automation logic, and ensuring that automated processes are suitable for business use. Ai-generated outputs may be inaccurate, incomplete, or unsuitable without human review. Ongoing monitoring, optimisation, maintenance, and support of Ai or Automation workflows are not included unless expressly stated in the approved scope. Ai & Automation services may depend on third-party Ai platforms, models, APIs, algorithms, integrations, data, prompts, and systems outside ARLI GEEKS’ control. The customer acknowledges that Ai-generated outputs may be inaccurate, incomplete, misleading, inconsistent, or unsuitable for a particular purpose. To the maximum extent permitted by law, ARLI GEEKS is not liable for any loss, damage, error, incorrect decision, business interruption, reputation issue, data issue, or other consequence arising from the customer’s use of, or reliance on, Ai-generated outputs, Automation workflows, third-party Ai platforms, or Automated decision-making processes, except to the extent caused by ARLI GEEKS’ proven negligence, wilful misconduct, or breach of applicable law.

4.6. Webixite

4.6.1. Website, Ecommerce and Marketing Services

Website, ecommerce, SEO, advertising, marketing, and lead generation services may depend on third-party platforms, search engines, advertising platforms, hosting providers, domain providers, payment gateways, plugins, themes, APIs, customer content, customer approvals, market conditions, and user behaviour. ARLI GEEKS does not guarantee search engine ranking, advertising approval, lead volume, sales volume, conversion rate, website traffic, platform approval, campaign performance, or business results unless expressly stated in a written agreement. The customer is responsible for reviewing and approving website content, product information, pricing, marketing claims, advertising content, legal notices, privacy notices, cookie notices, refund wording, and other public-facing material before publication.

4.7. Project Work

Project work is used for planned work with a defined scope, outcome, or deliverable. Project work covers all ARLI GEEKS service areas, including but not limited to IT projects, network projects, cybersecurity projects, cloud and infrastructure projects, AI and automation projects, application projects, ecommerce projects, website design and development, digital marketing and lead generation, migrations, deployments, upgrades, implementation work, configuration, integration, documentation, and handover. Project pricing is based on the type of work, project size, scope, complexity, required deliverables, dependencies, risks, required expertise, and expected delivery timeframe. For smaller, clearly defined project tasks, fixed project blocks may be available. Larger projects that require more than one day, such as multi-day, weekly, or monthly projects, will be assessed and quoted separately. A project quote only includes the work specifically listed in the approved quote, proposal, or scope of work. Any work not listed is excluded unless agreed in writing. Project work may require assessment, planning, scoping, preparation, implementation, testing, documentation, and handover. Depending on the project, the quote may be provided as a fixed project fee, staged milestone pricing, fixed project block, or scheduled delivery plan. Where fixed project blocks are offered, they are fixed labour fees for the listed project duration and are not hourly rates. Longer project blocks may include built-in discounted pricing. Unless clearly stated in the approved quote, project labour fees include labour only and do not include hardware, software, licences, subscriptions, cloud services, third-party services, parts, accessories, cabling, materials, travel costs, parking, tolls, accommodation, after-hours work, or onsite expenses.

4.7.1. Project Approval and Variations

Project work will only begin once the customer has approved the quote, proposal, scope of work, invoice, or written request to proceed. Approval may be provided by email, written confirmation, signed acceptance, online approval, deposit payment, invoice payment, or another method accepted by ARLI GEEKS. Once approved, the agreed project fee applies to the approved scope of work. If the customer changes the scope, adds new requirements, increases the number of users, devices, locations, systems, applications, integrations, or requests extra work outside the approved scope, a variation may be required. Where a variation is required, ARLI GEEKS may provide a variation quote or written variation request for approval before the additional work continues. Additional work outside the approved scope is not included in the original project fee. Where applicable, project work may include testing, verification, documentation, and handover. A project will be considered complete when the agreed deliverables have been provided, implemented, configured, handed over, or made available to the customer. The customer must review completed work within any agreed review period or, if no review period is stated, within a reasonable time, and notify ARLI GEEKS of any issues related to the approved scope. Requests for additional features, changes, new work, or items outside the approved scope may be treated as a variation or a new project. Unless clearly included in the approved project scope, ongoing support after project completion is not included in the project fee. Post-project support may be provided through on-demand services, managed services, a support retainer, or a new project quote. Issues caused by customer changes, third-party changes, software updates, vendor changes, licence changes, user error, or systems outside the approved scope are not included unless agreed in writing.

4.7.2. Project Deposits, Milestones and Payments

A deposit, upfront payment, or milestone payment may be required before project work begins. For larger projects, payments may be split across stages or milestones. Invoices must be paid by the due date shown on the invoice. ARLI GEEKS may pause, delay, suspend, or stop project work if deposits, invoices, milestone payments, approved charges, or outstanding balances are overdue or cannot be processed. If a project is cancelled, paused, or delayed by the customer, the customer remains responsible for work already completed, time allocated, preparation completed, approved costs, third-party charges, licences, subscriptions, hardware, software, and other committed costs. The customer must provide reasonable notice if they need to cancel or reschedule project work. Cancellation or rescheduling fees may apply where work has already been scheduled, resources have been allocated, preparation work has been completed, travel has been arranged, or third-party services have been ordered. Deposits, upfront payments, and milestone payments may be non-refundable to the extent they cover work already performed, costs incurred, third-party charges, preparation, or reserved project time.

Contact Information

If you have any questions about these Terms or how they apply to your use of ARLI GEEKS, our brands please contact us using the details below:

ARLI GEEKS Pty Ltd
L5, Nexus Building, 4 Columbia Court, Norwest NSW 2153, Australia
Email: info@alirgeeks.com
Phone: 1300 59 00 55

We will do our best to respond promptly and work with you to address any concerns.

Contact us today for a professional consultation.